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Privacy Policy (v1.0)

Last Updated: September 9, 2026
Entity: Stowing LLC ("Company", "We", "Us", or "Our")
Platform: stow.ing ("Service")

1. Introduction

Stowing LLC respects your privacy and is committed to protecting the personal data of our users ("User", "You", or "Your"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at stow.ing, use our mobile services, or interact with our concierge storage and bin rental services.

By accessing or using stow.ing, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect information that identifies, relates to, describes, or could reasonably be linked with you.

2.1 Information You Provide to Us

  • Account & Contact Data: Name, email address, phone number, primary delivery/service address, and account login credentials.
  • Service & Scheduling Data: Selected pickup/delivery time slots, bin counts, special drop-off instructions, and service history.
  • Payment Information: Payment card details, billing address, and transaction history. (Note: Payment card processing is securely handled directly by our payment processor, Stripe. We do not store full credit card numbers on our servers).
  • Communications: Any inquiries, support requests, or communications sent via email, web forms, SMS, RCS, or voice calls.

2.2 Automatically Collected Information

  • Device & Usage Data: IP address, browser type, operating system, referring URLs, pages viewed, access times, and interaction data.
  • Location Data: Geolocation data based on your IP address or service address to verify service availability within our designated operational coverage areas.
  • Cookies & Tracking Technologies: We use cookies, web beacons, and Google Analytics / Google Tag Manager to analyze web traffic and improve site functionality.

3. How We Use Your Information

We use the collected information for the following business purposes:

  • Service Delivery: To process orders, deliver and pick up storage bins, schedule returns, and maintain customer accounts.
  • Customer Communication: To send transactional notifications via SMS, RCS, email, or phone regarding scheduled bin deliveries, driver status, invoice receipts, and customer support.
  • Payment Processing: To collect fees for bin rentals, monthly storage, and delivery services.
  • Marketing & Growth: To inform you of promotional offers, seasonal campaign schedules (e.g., holiday storage pushes), and service area expansions (you may opt out at any time).
  • Platform Security & Compliance: To prevent fraud, enforce our Terms of Service, and comply with legal obligations.

4. How We Share Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We only share your data with trusted third-party service providers as necessary to operate our business:

  • Logistics & Infrastructure Providers: Mapping and route optimization APIs (e.g., Google Maps API) to execute efficient drop-off and pickup routes.
  • Payment Processors: Stripe for secure payment processing and subscription billing.
  • Communications Platforms: Twilio and Google Messages RCS for dispatching transactional SMS/RCS notifications and voice updates.
  • Analytics Providers: Google Analytics and Vercel Analytics for website performance monitoring.
  • Legal Requirements: We may disclose information if required to do so by law, court order, or governmental regulation.

5. Mobile & SMS/RCS Privacy Policy

  • Mobile Information Sharing: No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
  • Opt-Out: You may opt out of receiving promotional text/RCS messages at any time by replying "STOP" to any mobile message.

6. Data Security & Retention

We implement administrative, technical, and physical security measures to safeguard your personal information. We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, and resolve disputes.

7. Your Privacy Rights

Depending on your jurisdiction, you may have the following rights regarding your personal data:

  • Access: Request a copy of the personal information we hold about you.
  • Correction: Request updates or corrections to inaccurate personal data.
  • Deletion: Request the deletion of your personal data, subject to legal and contractual storage obligations.
  • Opt-Out: Unsubscribe from promotional email or SMS/RCS communications.

To exercise any of these rights, please contact us using the details below.

8. Third-Party Links

Our platform may contain links to third-party websites or services (e.g., third-party bin retailers). We are not responsible for the privacy practices or content of those external sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal obligations. We will notify you of any material changes by updating the "Last Updated" date at the top of this policy and publishing the revised version at https://stow.ing/privacy.

10. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact Stowing LLC at:

Email: legal@stow.ing
Website: https://stow.ing
Entity: Stowing LLC